Refund Policy

Last Updated: February 9, 2026

1. 14-Day Money-Back Guarantee

At Oulo, we want you to be completely satisfied with our Service. If you are not happy with your subscription for any reason, you may request a full refund within 14 days of your initial purchase or renewal.

To initiate a refund, please contact our support team at support@oulo.online with your order details.

2. Free Trial Guarantee

To ensure you are confident in your purchase decision, we provide a generous Free Trial for all new users. Upon registration, you receive 100 free tokens to test the full functionality of our AI WhatsApp automation service.

We encourage you to fully utilize this Free Trial period to verify that our Service meets your business needs before upgrading to a paid plan.

3. Cancellation

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

You will NOT be charged for the next billing cycle.
You will continue to have access to the Service until the end of your current paid billing period.
No pro-rated refunds will be issued for the unused portion of the current billing cycle.

4. Exceptional Circumstances

In the event of a technical error (e.g., double billing), please contact our support team immediately at support@oulo.online. We will review such cases individually and may issue refunds at our sole discretion.

5. Contact Us

If you have questions about our Refund Policy, please contact us at support@oulo.online.