Welcome to Oulo ("we," "our," or "us"). We respect your privacy and are committed to protecting it through
our compliance with this policy. This policy describes the types of information we may collect from you or
that you may provide when you visit the website Oulo.online (our "Website") and our practices for
collecting, using, maintaining, protecting, and disclosing that information.
2. Data Collection and Usage
To provide our AI WhatsApp automation service, we collect and process certain data, including:
Personal Information: Name, email address, phone number, and business details provided
during registration.
Communication Data: Message content (text, images, voice notes) processed by our AI to
generate responses.
3. Data Visibility and Access
By using our Service, you acknowledge and agree that:
Service Operation: The core function of Oulo requires our AI system to read and process
incoming WhatsApp messages (including text and voice notes) to generate appropriate responses,
log registered orders, and determine when to hand over the conversation to a human. This access is
necessary for the Service to function as intended. You manage this connection entirely yourself via an
easy QR code scan, although our technical support is available should you need assistance.
Data Portability: You have the right and ability to export your registered orders and
conversation data at any time in standard formats (like Excel/CSV) from your dashboard.
Administrative Access: Specified members of the Oulo team may have access to this data
for the sole purpose of technical support, debugging, and service improvement.
No Data Selling: We do NOT sell, rent, or lease your personal data or
communication content to third parties for marketing purposes.
No Public Model Training: Your private conversation data is NOT used
to train public AI models.
4. Data Security
We implement appropriate technical and organizational measures to secure your personal data from accidental
loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over
the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Third-Party Services
We may use third-party service providers to facilitate our Service, such as:
Paddle: For payment processing. Paddle acts as our Merchant of Record and handles your
payment information securely.
Supabase: For database hosting and authentication.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are
obligated not to disclose or use it for any other purpose.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new
Privacy Policy on this page.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@oulo.online.